Support / New Request

Submit a support request

Provide the details below and our team will get to work.

Email Address *

Full Name *

Phone Number

Company Name

Website URL

My website is currently down or not working

Describe Your Request or Issue *

Attachments (Optional)

Click to upload or drag files here

Images, PDFs, text files (max 10MB each)

What happens next

Instant confirmationYou get a ticket number right away

Routed to your teamA specialist picks it up

We follow upUpdates land in your inbox

Response times

Business hours: Mon-Fri, 9am-5pm ET

Support Plan

Website downwithin 2 hours

Standard requestwithin 48 hours

Maintenance Plan

Website downwithin 1 hour

Standard requestwithin 24 hours

After Hours

Website down onlywithin 6 hours

Outside business hours we only review website-down emergencies. Standard requests are picked up the next business day.

How support works

Everything runs through ticketsAll support is handled here, not by phone or DM

You get a ticket link by emailIt takes you straight to your request

Follow it in real timeSee status, replies, and attachments

Reply right from the ticketKeep the whole conversation in one place

See all your past tickets Log in to the support portal for your full ticket history. Don't have a login yet? Open a ticket and request access, and we'll set you up.